• Storage, Stock & Ordering


    Homecare Services

    Being discharged with tube feeding and going home, or taking your child home, can be a time of mixed emotions. Leaving the hospital might feel like you're leaving round-the-clock care and support. But even at home, there is plenty of long-term care and support for you or your loved one. When you or your child leave the hospital you will be supported by a tube feeding provider who support both adults and children who are tube fed at home.

    Most tube feeding companies provide:

    • Delivery of tube feeds, oral nutritional supplements, feeding pumps and feeding equipment directly to homes
    • A dedicated team of staff who carry monthly support calls to you and organise the timely delivery of supplies
    • Training, information and support to enable people to tube feed independently at home
    • A registered nursing service
    • An out-of-hours advice line, which offers support 24 hours a day, 7 days a week.


    The tube feeding provider will contact you within the first few days after you or your child's discharge to introduce themselves and arrange your first delivery of feed and equipment.


    Stock & Ordering Process

    The tube feeding provider will supply you or your child with deliveries of feed and equipment to your home each month. They will contact you each month to check the supplies you need and then arrange a delivery for the coming month. There are two main ways they may manage this process, by phone or using an online ordering system (if applicable). Some tube feeding providers can also arrange your next delivery by email, text or through a translation service if needed. You can also contact the tube feeding provider for support with:

    • Feed or equipment questions
    • Delivery enquiries
    • Registering a change of address or other details
    • Arranging alternative delivery arrangements.



    How to store equipment & supplies

    It is important to store your or your child's feed in a way that keeps it at its very best. You should store feed in a cool, dry place (5-25ºC), away from direct sunlight and somewhere that it will not freeze. Once you open the feed it is advised you handle it in a sterile way. Always check the best before date and shake the feed before opening. Rotating feed and using the oldest first can help to reduce the risk of the feed going out of date. The tube feeding provider delivery driver may be able to help to do this for you.

    Count the feed and equipment supplies each month and when the tube feeding provider contacts you to arrange the next delivery let them know how many of each item you have. They will calculate how much feed and equipment you or your child require for the next month so that you do not end up over stocked.